Effective Date: September 8, 2025
Last Updated: September 8, 2025
Welcome to bloop, a project management and task tracking service operated by BlueprintLab Pty Ltd (ABN: 42694683694), an Australian proprietary limited company ("Company", "we", "us", or "our").
By accessing or using our service, including our website at bloop.blueprintlab.io and related applications, APIs, and services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access the Service.
These Terms constitute a legally binding agreement between you and BlueprintLab Pty Ltd. By using our Service, you represent that you are at least 18 years old and have the legal capacity to enter into this agreement.
bloop is an intelligent project management assistant that automatically tracks tasks and events from your team communications, particularly Slack conversations. Our Service includes:
Account Creation: To access certain features of our Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
Account Security: You are responsible for safeguarding the password and all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.
Account Termination: You may delete your account at any time by contacting our support team. We may suspend or terminate your account if you violate these Terms or engage in activities that harm our Service or other users.
You agree not to use the Service to:
Data Collection: We collect and process personal information as described in our Privacy Policy, which forms an integral part of these Terms.
Australian Privacy Principles: As an Australian company, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
International Transfers: Your data may be processed and stored outside of Australia, including in the United States and European Union, in accordance with applicable data protection laws including the EU General Data Protection Regulation (GDPR) where applicable.
Data Retention: We retain your data only as long as necessary to provide the Service and as required by applicable laws.
Our IP: The Service, including all content, features, functionality, software, text, graphics, logos, and trademarks, is owned by BlueprintLab Pty Ltd and is protected by Australian and international intellectual property laws.
Your Content: You retain ownership of any content you submit to the Service ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content solely to provide and improve the Service.
Feedback: Any feedback, suggestions, or improvements you provide to us may be used without restriction or compensation to you.
Subscription Plans: Certain features of the Service require payment of fees. Subscription fees are billed in advance on a monthly or annual basis and are non-refundable except as expressly stated in these Terms or required by law.
Price Changes: We may change our pricing with 30 days' notice. Price changes will apply to your next billing cycle.
Payment Processing: Payments are processed by third-party payment processors. You agree to comply with their terms of service.
Taxes: You are responsible for any applicable taxes, duties, or government fees. All fees are quoted exclusive of GST unless otherwise stated.
Free Trials: Free trials are offered at our discretion and may be limited or discontinued at any time.
Slack Integration: Our Service integrates with Slack and other third-party services. Your use of these integrations is subject to the terms of service and privacy policies of those third-party providers.
Third-Party Responsibility: We are not responsible for the availability, accuracy, or content of third-party services. Any issues with third-party integrations should be directed to the appropriate service provider.
Authorization: You are responsible for properly authorizing and maintaining connections to third-party services.
Availability: We strive to maintain 99.9% uptime but cannot guarantee uninterrupted access to the Service. We may perform scheduled maintenance with reasonable notice.
Modifications: We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice. We will provide reasonable notice for material changes that negatively impact functionality.
Updates: We may release updates, patches, or new versions of the Service. Your continued use constitutes acceptance of such updates.
TO THE MAXIMUM EXTENT PERMITTED BY AUSTRALIAN LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND.
WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
Note: This disclaimer does not affect consumer guarantees under the Australian Consumer Law that cannot be excluded.
TO THE MAXIMUM EXTENT PERMITTED BY AUSTRALIAN LAW, IN NO EVENT SHALL BLUEPRINTLAB PTY LTD BE LIABLE FOR:
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
Note: Nothing in these Terms limits or excludes liability that cannot be limited or excluded under Australian law, including liability for death, personal injury, or fraud.
You agree to indemnify and hold harmless BlueprintLab Pty Ltd, its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable attorney fees) arising from:
Termination by You: You may terminate your account at any time by contacting our support team or using account deletion features in the Service.
Termination by Us: We may terminate or suspend your access immediately, without prior notice, if you breach these Terms or engage in activities that harm our Service.
Effect of Termination: Upon termination, your right to use the Service ceases immediately. We may delete your data after a reasonable period, subject to applicable data retention laws and our Privacy Policy.
Survival: Provisions that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, and limitations of liability.
These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles.
Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.
If you are a consumer under Australian Consumer Law, you may have additional rights that cannot be excluded by agreement.
Informal Resolution: Before initiating any formal dispute resolution, you agree to contact us at yao@blueprintlab.io to attempt to resolve the dispute informally.
Mediation: If informal resolution fails, disputes may be resolved through mediation administered by the Australian Commercial Disputes Centre (ACDC).
Consumer Rights: Nothing in this section prevents you from exercising your rights under Australian Consumer Law or seeking resolution through appropriate consumer protection agencies.
We reserve the right to modify these Terms at any time. We will notify you of material changes by:
Changes will be effective 30 days after notice, except for changes required by law which may be effective immediately. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.
Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights to any affiliate or successor.
Waiver: No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.
Force Majeure: We shall not be liable for any delay or failure to perform due to circumstances beyond our reasonable control.
If you have any questions about these Terms of Service, please contact us:
BlueprintLab Pty Ltd
Email: yao@blueprintlab.io
Website: https://bloop.blueprintlab.io
Address: [To be inserted - Australian business address]
This document was last updated on September 8, 2025. Previous versions are available upon request.